Privacy Policy — PetHelp

1. Controller and Contact

The controller of the personal data processed by this application is:

• Controller: Sergio Cardoso
• CPF: 61104043572
• Contact e-mail: pethelp.contact@gmail.com

2. Scope

This Policy describes how the PetHelp application collects, uses, shares and protects personal data of users who use the app’s features.

3. Personal Data We May Collect

Depending on how you use the app, we may process the following categories of data:

3.1 Registration and profile data

• Identifiers: user ID, first name, last name, nickname.
• Contact: e-mail.
• Document: tax ID / CPF (if provided).
• Profile photo (image and storage reference).
• Address: postal code, street, complement, neighborhood, city, state.

3.2 Location data

• Approximate coordinates (latitude and longitude) when the user allows access to the device’s location.

3.3 Pet and alert data

• Pet information (name, breed, age, sex, color), photos and description.
• Alert data (status, dates, known location, reward, description).

3.4 User-to-user communications

• Chat messages, including content and date/time.

3.5 Notifications

• Notification token (APNS/FCM) for sending alerts and messages.

3.6 Usage and diagnostic data

• Usage events (screens and in-app actions).
• Crash and technical diagnostic information.

4. Purposes of Processing

We process personal data to:

• Create and maintain your account and authenticate access.
• Enable publishing and viewing of lost/found pet alerts.
• Show nearby alerts based on location.
• Enable chats between users.
• Send notifications about alerts, messages and updates.
• Improve app stability, security and user experience.

5. Legal Bases

Legal bases may vary by operation and include, where applicable:

• Data subject consent.
• Performance of a contract or pre-contractual steps.
• Legitimate interest of the controller.
• Compliance with legal or regulatory obligation.

6. Data Sharing

We may share personal data:

• With service providers essential to the app’s operation (e.g. cloud infrastructure, authentication, database, storage, notifications, analytics and diagnostics).
• With other users when you publish alerts and participate in chats (e.g. name/nickname, pet photos, description and approximate alert location).
• With competent authorities when required by law.

7. International Transfer

If we use providers with servers outside Brazil, data may be transferred internationally, subject to the safeguards provided under applicable data protection law (e.g. LGPD).

8. Retention and Deletion

We retain data for as long as necessary to fulfil the purposes described in this Policy, including legal obligations and defence of rights. Where applicable, data is deleted or anonymised.

9. Security

We adopt technical and organisational measures to protect personal data against unauthorised access and against accidental or unlawful destruction, loss, alteration, disclosure or dissemination.

10. Data Subject Rights

Under applicable law (e.g. LGPD), you may request:

• Confirmation that processing exists.
• Access to your data.
• Correction of incomplete, inaccurate or outdated data.
• Anonymisation, blocking or deletion of unnecessary, excessive or non-compliant data.
• Data portability, where applicable.
• Deletion of data processed on the basis of consent.
• Information about sharing.
• Information about the possibility of withholding consent and its consequences.
• Revocation of consent.
• Objection to processing, where applicable.
• Complaint before the supervisory authority (e.g. ANPD).

11. How to Exercise Your Rights

Send your request to the e-mail address provided in Section 1. We will respond in accordance with applicable legal timeframes and requirements.

12. Children and Minors

The app is intended for users aged 16 and over. Where we need to process data of children or minors, we will do so in accordance with applicable law and with appropriate consent from parents or guardians.

13. Updates to This Policy

We may update this Policy from time to time. The date of the last update will be shown at the top of this document.